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How ketua7 Handles Your Personal Information

This Privacy Policy tells you exactly what data ketua7 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data safe.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete dataIndonesia-region policy scope

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your personal data, ask us to correct inaccurate information, or raise a concern about how your account details are being used, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at our official support address, or through the help form linked in your account settings. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable regulation.

Team online

Live Chat

Access live chat directly from your account dashboard to raise a data request or privacy concern — no separate form needed to get started.

Email Support

Send your privacy-related request to our support email address. Include your registered account email so we can locate your data record quickly.

Account Help Form

The help form in your account settings lets you submit a data access, correction or deletion request. We log every submission and follow up by email.

What We Collect and Why We Collect It

ketua7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with ketua7, we collect the information you submit directly — your name, email address, phone number, and account credentials. When you fund your account through DANA, OVO, or GoPay, we record the transaction reference and wallet identifier needed to process and verify that

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payment. We do not store your e-wallet PIN or full payment credentials on our servers. We also collect device and session data automatically — IP address, browser type, and pages visited — so we can detect unusual login activity and keep your account secure. This data
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is used only for account management, fraud prevention, and service delivery. We do not sell your personal information to third parties. Where we share data with payment processors or identity verification partners, those parties are bound by data protection obligations consistent with this policy. Retention periods
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vary by data type: active account data is held while your account remains open; transaction logs are kept for the period required under applicable law. Our services are available where local law permits, and data handling follows the applicable regulations of eligible regions, including Indonesia. If
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you have questions about specific data categories or want to understand how your OVO or GoPay transaction history is handled, reach out through our support channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Security and transparency sit at the centre of how we manage your information. From the moment you complete a GoPay deposit to the point your withdrawal is verified, your data moves through encrypted channels. Players in Jakarta and across Indonesia can check their account activity log at any time from the account settings page — every login, every transaction reference is recorded there for your own review.

Encrypted Transactions

All payment data linked to DANA, OVO, and GoPay deposits is transmitted over SSL-encrypted connections. Transaction references are stored in access-controlled environments, not in plain-text logs.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

Active account data stays on file while your account is open. Once you close your account, we retain only what applicable law requires and remove the rest on a defined schedule.

Third-Party Data Sharing

We share data only with payment processors and identity verification partners necessary to run the service. Each partner operates under a data protection agreement aligned with this policy.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how ketua7 handles personal data, account records, and payment information. If your question is not covered here, our live chat and email support channels handle privacy requests directly.

We collect your name, email, phone number and account credentials at registration. When you deposit via DANA, OVO or GoPay, we also log the transaction reference tied to that payment.

No. We record only the transaction reference and wallet identifier needed to confirm your deposit. Your e-wallet PIN and full payment credentials are never stored on our servers.

Submit a data access request through live chat, the support email, or the help form in your account settings. Include your registered email so we can locate your record without delay.

Yes. Submit a deletion request via support. We will remove data we are not legally required to retain. Transaction logs required by applicable law are kept for the mandated period only.

Account data is held while your account remains active. After closure, we keep only what local regulation requires and delete the rest according to our defined retention schedule.

Only with payment processors and identity verification partners essential to operating the service. Each partner is contractually bound to handle your data under the same protection standards we apply.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How ketua7 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Form

Data Handling, Cookies and Account Security

Encrypted Transactions

Cookie Policy

Data Retention Rules

Third-Party Data Sharing

Your Privacy Questions, Answered Directly

01 What personal data does ketua7 collect when I open an account?

02 Does ketua7 store my DANA, OVO or GoPay login details?

03 How can I request a copy of my personal data?

04 Can I ask ketua7 to delete my account data?

05 How long does ketua7 keep my account information?

06 Does ketua7 share my data with third parties?

Privacy Policy

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