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How Our Legal Terms Apply to Your Account

These legal terms set out what you can expect from ketua7 and what we expect from you — covering account eligibility, data handling, payment use via DANA, OVO, and GoPay, and how disputes are managed.

Account Eligibility TermsData Handling PolicyDANA, OVO, GoPay Wallet RulesJurisdiction NoticeUser Rights Explained
ketua7 How Our Legal Terms Apply to Your Account
POLICY HANDLING STANDARDS

How We Manage Data, Cookies and Account Security

Our approach to data and account security is built around documented processes, not vague assurances. Every section below reflects how we actually operate — from how cookies work on the site to how long we keep your account records.

Data Handling and Retention We collect account registration data, wallet transaction records for DANA, OVO, and GoPay, and session logs. Retention periods follow our internal schedule and are available on written request.
Cookies and Tracking We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through the browser settings on any device.
Account Security Practices Account access uses OTP verification tied to your registered mobile number. We do not store full wallet credentials — DANA, OVO, and GoPay authentication happens through each provider's own secure handshake.
Who to Contact and How to Request Changes To correct stored data, withdraw consent, or close your account, email our legal contact address or use the data controls in your account settings panel. We confirm all changes in writing.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to request your account data, or need to flag a policy concern, our support team handles legal queries through dedicated channels. Responses to formal data or legal requests follow a documented process rather than a generic chat reply — so use the right channel for the right issue.

Live Chat — General Queries Reach our support team directly through the live chat window in your account dashboard. General legal questions about account eligibility and wallet rules are handled here.
Email — Formal Requests Send formal data access requests, policy dispute notices, or account closure requests by email. We acknowledge formal submissions within one business day and track them through to resolution.
Account Settings — Data Controls Your account settings panel includes data and privacy controls. From there you can review stored information, update consent preferences, and initiate a formal data deletion request directly.

Your Legal Rights and Our Policy — What You Need to Know

These are the questions we hear most often about account rights, data access, eligibility rules, and how to contact us on formal matters. If your question is not here, our support team can point you to the relevant section of our full terms.

Eligibility depends on local law and the region you are accessing from. We make access available only where it is permitted under applicable local regulations.

We collect registration details, transaction records linked to your DANA, OVO, or GoPay wallet, and session activity. You can request a summary of stored data through our email channel.

Submit a written request through your account settings panel or by emailing our legal contact address. We confirm receipt and process verified deletion requests within our documented timeline.

You can withdraw your available balance through your verified DANA, OVO, or GoPay wallet before account closure completes. The withdrawal verification step must be completed first.

We notify active accounts before any material change takes effect. You will receive a notification through your registered contact details with enough time to review before the update applies.

Formal disputes are submitted by email and tracked through our documented review process. We aim to provide a written response that references the specific policy clause involved.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.